Customer Lifecycle Specialist

About Concinnity Company:

Cloud Concinnity® is the most functional and comprehensive clinical trial oversight software on the market: a single, secure platform where all meetings, documents and processes can be centralized, automated and monitored, generating a complete audit trail. We are passionate about our role in bringing life changing treatments to market more quickly, safely and efficiently. Concinnity was founded by two experienced female industry executives. Based in Nashville, our team of exceptional healthcare and technology talent is located throughout the south and northeast.

Who We're Looking For: 

The Customer Lifecycle Specialist will play an integral role in the entire customer journey from generating interest to onboarding and platform adoption. This role provides support to marketing, sales and customer success via a number of responsibilities including CRM administration, content creation, asset management and various other tasks as needed. This position will be filled by someone with exceptional organizational and people skills who is stellar at prioritizing departmental needs in a fast-paced environment of continuous learning.

Here's what you'll be doing:

• Draft company newsletters, reports, presentations, and professional correspondences
• Research, benchmark, analyze data and make recommendations
• Provide a link between sales, marketing and customer success 
• Manage and analyze customer interactions and data throughout the customer lifecycle in HubSpot, with the goal of improving customer service relationships and assisting in customer attraction and retention and driving sales growth
• Develop an extensive working knowledge of the Cloud Concinnity® platform to support sales and customer success teams
• Create digital content for use in email marketing, social media and sales applications
• Create pitch decks using PowerPoint or Google Slides
• Manage Hubspot CRM to ensure data integrity and sales process flow

Here's what you'll need to know/have:

• Can master new technology quickly, and effectively communicate technical information in non-technical terms
• Can work cross-collaboratively and communicate effectively with different personalities and job functions
• A bachelor's degree or associate's degree with equivalent experience 
• Experience in SaaS
• Clinical trial/Pharma/Medical Device knowledge or experience desirable   
• Ability to communicate at all levels of the organization, driven, motivated to continually learn; the role has a deep career runway
• Ability to successfully manage complex, fast-moving and unexpected communications & challenges in order to deliver stellar results
• Proficiency in digital design tools, such as Canva, Figma or Adobe 
• 1-2 years of CRM Experience required, Hubspot desired
• 3-5 years of marketing experience

Benefits & Perks

At The Concinnity Company, we challenge ourselves, support each other’s professional growth, and have fun along the way. These are the values that guide us every day: Lean In, Improve Continually, Take Responsibility, Engage Authentically, and Show Gratitude. We offer competitive compensation and a generous benefits package. 

**This position is contracted with full-time potential**